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Support Policy

About this Support Policy

This Support Policy describes what support you can expect from us regarding Flits Service.

If you have questions about this Support Policy or do not agree with it, please Contact us before using the Flits App. We may amend this Support Policy from time to time, so check this page to ensure that you are aware of all the new changes. This Support Policy is effective from 3rd August 2017.

By using any part of our Web Application or providing personal information to us, you give us the permission to process it as set out in this Support Policy.

Flits Support Policy

At Flits, we work to improvise your customer experience through an eye catching customer account page including next generation reward program (Store credit), wishlist, social login, advanced dashboard, reorder, recently viewed products to be successful with your e-commerce store. We are happy to answer all your questions regarding flits setup in your store.

What Our Support Service Covers

  • Our Support Service includes assistance with flits installations, setting up and use.
  • General questions about flits
  • Questions regarding the technical scope of our app
  • Guidance with usage for different modules

What’s not included in Flits support

  • Errors related to your store’s theme which can affect the customer registration page. This issue can be resolved much better by your theme developer.
  • Application conflicts related to theme customizations.
  • We reserve the right to deny support for customers that have exceeded their customers limits.

What Our Support Service Covers in Custom layout support.

  • We will not include that support request which will impact our existing code structure.
  • We will give up to 8 hr support for custom layout request.
  • We will start work once you give permission to update code in your existing theme. You can make copy of that theme.
  • We are not responsible if any third party agency developer brakes our code. We will help you as per your request.

What Our Support Service Covers in Flits custom API .

  • We are providing our API document so your theme developer can play around it for any third-party app integration. If any technical help your developer need then flits tech team will help you up to 8 hours.
  • Through our well-organized API document, your mobile app developer can integrate flits with your mobile app. 

General Information

The Flits support team is available from Monday to Friday, between the hours of 9:00 AM and 5:00 PM IST, excluding holidays. Although we strive to respond to all queries within 24 hours, our actual response times may vary and we may take longer to respond to more advanced or technical queries.

If you would like to contact us regarding cost issues or pre-sales questions, use our Contact Form. We will respond to you as soon as possible.

Flits support channels

  • We are available at support@getflits.com
  • You can generate a ticket from our freshdesk and get the Support services from us.
  • If we are not available at live chat, you can drop your issue. Our support person will get back to you asap.

Support etiquette

At Flits, we aim to provide you with upstanding support and professionalism. Any conversations that are of an unprofessional nature or include insults towards our staff and business, we will reserve the right to refuse further assistance to that merchant.

Limitation of liability

When creating a staff account for Flits support staff, we are not liable for any changes, customizations, or alterations to your shop that may result in lost profits or any special, incidental or consequential damages arising out of or in connection with our products or services.